FREE DELIVERY ON ALL UK ORDERS

Terms & Conditions

About Us
theboardclub.com is a website owned and operated by The Board Club Ltd, a limited company registered in the UK with company number 08427427. The head office of The Board Club Ltd is at 1 Sage Grove, Godalming, Surrey, GU7 1UH. Contact 01483 618 305.

The use of this website is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this website indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to The Board Club Ltd indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by The Board Club Ltd. The Board Club Ltd reserves the right to make changes to this website and these terms and conditions at any time.

Copyright and Trademark Notice
This website is owned and operated by The Board Club Ltd. Unless otherwise specified, all materials appearing on this website, including the text, website design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of The Board Club Ltd or their respective content providers. All audio and video clips are the sole property of The Board Club Ltd or their respective content providers. All software used on the website is the sole property of The Board Club Ltd or those supplying the software. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without The Board Club Ltd’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Disclaimer and Limitation of Liability as to Products Sold
All of The Board Club’s products are guaranteed against defects in accordance with the manufacturers warranty from the date on which the goods were received. Except as expressly stated herein, The Board Club Ltd makes no representations or warranties, either express or implied, of any kind with respect to products sold on the The Board Club website. Except as expressly stated herein, The Board Club Ltd expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to The Board Club Ltd arising from any product sold by The Board Club Ltd through theboardclub.com website or  through other means of purchase shall be the price of the product ordered. In no event shall The Board Club Ltd, its directors, or other representatives be liable for special, indirect, consequential, or punitive damages.

Disclaimer and Limitation of Liability as to the The Board Club Ltd Website
theboardclub.com website and the materials therein are provided “as is”. The Board Club makes no representations or warranties, either express or implied, of any kind with respect to theboardclub.com website, their operations, contents, information, materials. The Board Club Ltd expressly disclaims all warranties, express or implied, of any kind with respect to the website or its use, including but not limited to merchantability and fitness for a particular purpose. You agree that The Board Club Ltd, its directors, or other representatives shall not be liable for damages arising from the operation, content or use of the theboardclub.com website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Pricing and Availability
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, The Board Club Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. The Board Club Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Board Club Ltd shall immediately issue a credit to your credit card account in the amount of the charge. Where applicable, prices are inclusive of VAT at the standard UK rate. Where applicable, delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the total cost.

Promotions

The Board Club reserve the right to withdraw promotional offers at any time. This does not affect your statutory rights.

Links Policy

This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that The Board Club Ltd are not responsible for the operation of or content located on or through any such website.

Fulfillment

Due to the nature of our business, stock availability cannot always be guaranteed. If your goods are in stock the order will be shipped in order to reach you within 5 working days. If for any reason your order cannot be fulfilled your credit or debit card will be voided or refunded. Once you have placed an order with The Board Club Ltd an email will be sent to you confirming your order details. It is important that you give us a valid e-mail address so you can receive these emails.

Cancellation of orders
Unfortunately, given the nature of electronic commerce and our ability to ship goods quickly it is not always possible to cancel an order placed on theboardclub.com. Please check the order confirmation screen carefully before completing your order as exchange goods sent out on a correctly fulfilled order will have to be sent back at your expense.

If you wish to cancel an order please immediately contact The Board Club to inform us at info@theboardclub.com. If your order has not yet been shipped, we will be happy to cancel prior to shipping. If the goods have already been shipped and you still wish to cancel, once your order has arrived you are entitled to return goods for a refund or replacement at your expense (see ‘Non-faulty items’ section below for instructions on returning goods).

Payment and Security
For your security, we accept payments through PayPal, which offers a range of payment methods, including via a linked bank account or by most major debit or debit cards. By using PayPal as a secure payment intermediary, The Board Club Ltd does not receive any of your financial details.  If there are problems with the payment then contact us info@theboardclub.com and we can arrange another method of payment i.e. BACs transfer or cheque. Cheques will require 7-10 days to clear before we ship the product.

Shipping Charges / Delivery
The Board Club aim for all UK orders to reach the customer within 5 working days. Deliveries must be signed for so please make sure there will be someone available at your delivery address, otherwise it may mean organising a further delivery or a collection from your local depot or post office which may be some distance away. Please consider this when deciding where to have your goods sent. We use UPS, Parcel Force or Royal Mail for all orders. If delivery is not successful after the first attempt, then the customer will be liable to pay any costs associated with further attempts to deliver goods.

Pricing
Prices displayed on theboardclub.com are inclusive of VAT @ standard UK rate.

RETURNS POLICY

Non-faulty items:
If you wish to return an item, please first contact The Board Club to inform us at info@theboardclub.com. Items must be sent back in their original unused condition within 14 days of the delivery date. Items must be unused and in perfect resalable condition, including product packaging, manufacturers labels and instruction leaflets etc. Otherwise we regret that we will be unable to offer you a refund. Items must be sent recorded or special delivery and a proof of postage should be obtained. The Board Club cannot accept goods that are not returned by recorded or special delivery. It is your responsibility to ensure the safe return of goods, on time. The Board Club takes no responsibility for returning non-faulty items that get lost or damaged in transit.

Once received, subject to inspection of goods, we will offer an exchange or a full refund as required. You will be required to pay postage when returning your exchange items to us. Please supply a copy of your invoice/receipt in the parcel. Items returned outside of the 14 day period will not be accepted for a refund or exchange. Refunds are usually issued within 5 working days of return of the goods.

Please note we cannot accept back non-faulty snowboards that have been mounted with bindings or non-faulty bindings that have been mounted onto a snowboard.

Faulty items:
If you wish to return an item, please first contact The Board Club within 5 days to inform us at info@theboardclub.com.

Faulty items are dealt with individually. Goods are guaranteed by manufacturers against defects and all will have to be inspected by us and some by the manufacturer before we can accept them as faulty. Please return your goods to us – once we are satisfied the goods are faulty we will offer a free repair, replacement, exchange or refund. Items must be sent recorded delivery and a proof of postage should be obtained. The Board Club will advise on the method of returning the goods. If you return an item that is faulty, The Board Club will pay the cost of the return

Please note that The Board Club cannot take responsibility for items that are not returned by recorded delivery.

Privacy Policy
The Board Club Ltd are dedicated to protecting your privacy. When you place an order with The Board Club Ltd you will need to supply us with your name, billing address, shipping address, phone number and e-mail address. All payment information is protected through Paypal’s secure server and is not seen or stored by The Board Club Ltd. If you receive an email newsletter you can also ‘unsubscribe’ by clicking on the link on each email. We endeavour to remove all email opt-outs within 3 working days. The Board Club Ltd will not disclose your details to any third party without your permission. In order to improve customer service and ease of website use we will observe customer traffic patterns, purchase data and website use. The Board Club Ltd abide by the Data Protection Act 1998.

Liability Statement
Snowboarding and other related activities are potentially hazardous. It is the individual’s own responsibility to learn and understand the proper techniques associated with safe participation in these activities and to fully accept and assume all risks, damages, injury or death which may result from the use of the items posted on theboardclub.com website. You agree that The Board Club Ltd, its directors, or other representatives shall not be liable for damages, injury or death which may result from the use of products sold through theboardclub.com website or through other means of purchase.